Quick ship Mattresses are the only items ordered online that will ship directly with free shipping to the address provided upon check-out. All other items purchased online with In Style Furniture will automatically ship to our store location within approximately 7 to 10 working days from the time of order. Your more than welcome to check status by calling our store at any time or we will contact you when your order is ready for pick up. In the case of a back order item or delay of order, In style Furniture will contact you promptly . If delivery is needed, costs will vary depending on the distance (call for cost). Delivery charges will be collected upon delivery. All of our merchandise comes with manufacturer warranties, in the case of a damaged piece upon pick up or delivery we will exchange it. No Returns.